As the first foreign airline at Copenhagen Airport, Finnair now introduces mobile-phone check-in for its passengers. By using mobile-phone check-in, the airline’s passengers do not have to queue up at the check-in counters, and they can go directly to the security checkpoint if they only have carry-on baggage. It is expected that even more airlines will be linked up to the mobile-phone check-in system shortly. Finnair is the first foreign airline to introduce mobile-phone check-in at Copenhagen Airport. This is, among other things, the result of the airport’s ongoing investments in modern, passenger-friendly check-in technologies, which have been made by the airport and the airlines in a close collaboration. In addition to mobile-phone check-in, Finnair’s about 120,000 locally departing passengers per year can also use the check-in kiosks or check in online.

 
Check-in in just a few minutes
Mobile-phone check-in is quick and efficient and can be completed in just a few minutes. Three hours or more before departure, passengers will receive a text message from their airline offering check-in by mobile phone. Check-in will be completed if the passenger confirms the text message.

After check-in, the passenger will receive a multi-media message which acts as the boarding card for security screening, duty-free shopping and at the gate. Copenhagen Airport has prepared for the new technology throughout the airport by installing scanners which can read the message. In that way, passengers can travel paperless as the boarding card is stored as an ordinary MMS message on the phone.
 
The check-in method of the future
“In future, most passengers will already have checked in when they arrive at the airport. They may have done so online, on their mobile phone, or at a kiosk at the central railway station or in the carpark. There is no doubt that mobile-phone check-in will be the check-in method of the future as it gives passengers a quick and flexible start on their journey. We are in ongoing and close contact with the other airlines in order to roll out the modern technologies, and we expect that it is just a matter of time before other airlines are also linked up to the mobile-phone check-in system,” said Henrik Peter Jørgensen, COO of Copenhagen Airports A/S.
 
According to ACI, the international airport association, CPH is substantially above the average for use of self-service technologies. On average, 15% of passengers use self-service kiosk at airports worldwide. The survey showed this level is significantly higher at CPH as 40% of passengers at CPH use these facilities.
 
Paperless travel
“Finnair is pleased to offer this check-in feature at Copenhagen as we see it as an improvement of our service to passengers and a feature our passengers will find very practical. We are not in doubt that this is the check-in method of the future, and we are therefore naturally proud to be able to offer our customers this service, said Rolf Backman, Vice President, Finnair Scandinavia.
 
Mobile-phone check-in can be used irrespective of which mobile operator and type of mobile phone the passenger has. No extra programmes have to be installed, and passengers just have to activate the MMS function in order to be able to receive the multi-media message. Mobile-phone check-in is a free service and passengers only pay for the confirmation text message they send to Finnair.
 
In addition to Finnair, SAS also offers its customers mobile check-in, but the two products are not directly comparable.

Source: Copenhagen Airport
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